Food Services of America, Inc.

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Customer Service Representative

Customer Service Representative

Job ID 
2018-5353
Job Location 
US-CA-Tracy
Working Hours 
40 hours per week

More information about this job

Overview

 

SSAh 2011

 

We are currently looking for a Customer Service Representative to join our expanding team.  As a fast-growing foodservice distributor, Systems Services of America treats our customers as the boss and our Associates as our most important resource.  Our growth provides Associates opportunities to drive their career.  Apply Now at ssafood.com and Join Our Team!

 

 

We are moving our distribution facility from Milpitas to Tracy in April, 2018. Must be willing to commute to Milpitas until the move. Commute reimbursement available.

Responsibilities

On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include: 

  • Providing the highest level of customer service.
  • Efficiently resolving customer issues.
  • Accurately and efficiently entering, tracking and taking action on electronic customer orders.
  • Leveraging systems and tools to process customer orders over the phone, provide customer and company reports, document necessary information, initiate credits, and communicate effectively.
  • Clearly and concisely communicating across internal departments and with customers.
  • Balancing customer needs and company needs effectively.
  • Supporting the manufacturer recall process with customers and SSA.
  • Demonstrating thorough knowledge of SSA products, packaging, and customer order guides.
  • Other duties as assigned 

Qualifications

  • High school diploma or equivalent required
  • One-year customer service experience preferred
  • Ability to read, write, and communicate in English as it relates to the job
  • Ability to work a flexible schedule
  • Computer experience including MS Office Suite and 10-key
  • Distribution center or food service experience preferred
  • Strong attention to detail, critical thinking, and basic mathematic skills
  • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
  • Ability to pass a background check and pre-employment drug screen

Equal Employment Opportunity Employer M/F/Vets/Disabled.

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