Food Services of America, Inc.

  • Delivery Supervisor

    Job ID
    Job Location
    Working Hours
    40 Hours / week
  • Overview

    Systems Services of America, Inc. provides customized foodservice distribution solutions for popular restaurant chains in the quick service and casual family dining segments as well as the regional restaurant concept market. SSA is part of the Services Group of America (SGA) Family of Companies that specializes in bringing top quality products and services to the entire foodservice industry. That family includes broadline distributor Food Services of America, fresh produce marketer Amerifresh, custom cut meat processor Ameristar Meats and supply chain efficiency and logistics expert GAMPAC.


    Supervise and monitor the overall delivery function to ensure efficiency and maintain high level of service. Effectively utilize support resources to achieve objectives. Represent company in a professional manner at all times.


    • Supervise drivers with leadership and communication and develop teamwork among Operations Team. Promote teamwork between drivers, customer service and warehouse associates. 
    • Overlook and maintain driver’s weekly schedule, and make necessary adjustments to service our customers.
    • Supervise Transportation Department's day to day operations
    • Assist Transportation Manager with all aspects of routing, including holiday routing
    • Ensure all SSA drivers are Department of Transportation (DOT) qualified and knowledgeable in personal and driving safety
    • Observe safe work habits and coach to improve safety at all times; conduct safety observations.
    • Ensure compliance with DOT regulations and Company policies/procedures by monitoring daily reporting and activities/duties of SSA drivers
    • Assist Transportation Manager and corporate team in addressing delivery concerns and maximizing route profitability
    • Coordinate/facilitate quarterly SSA drivers’ safety meetings in conjunction with Transportation Manager
    • Assist Transportation Manager in managing/monitoring all routes and route changes to ensure compliance with customer and DOT requirements
    • Manage equipment flow to ensure proper usage and availability
    • Ride with SSA drivers to conduct training and audits
    • Ensure transportation department safety by investigating all injuries & accidents and regularly auditing/updating Company safe work methods
    • Oversee all transportation department safety, policy/procedure, and compliance training
    • Work with vehicle leasing company to ensure routine equipment checks are performed as scheduled, as well as review over-the-road reports to minimize break-down time and customer impact

    Other duties as assigned



    • Ability to read, write, and speak the English language required
    • Current CDL preferred.
    • Two years on-the-job experience in a foodservice or related distribution environment managing associates required.
    • Two years managing a driver staff, fleet and customer issues preferred.
    • Computer experienced (excel, word, outlook) required
    • Experience in computerized routing systems, RoadNet experience preferred
    • Knowledge of current DOT regulations and state/local laws required
    • Ability to keep accurate and detailed records, meet deadlines and prepare schedules/reports
    • Professional demeanor
    • Well organized with excellent oral, written, and interpersonal skills.
    • Strong leadership ability
    • Ability to work well with all levels of Company associates
    • High school diploma or equivalency required, College degree preferred.
    • Ability to pass a background investigation and drug test


    ESSENTIAL JOB FUNCTIONS (Constantly, Frequently, Occasionally*)


    • Constant sitting for prolonged periods while performing desktop activities and/or traveling.
    • Constant use of both hands/arms simultaneously reaching/handling/grasping while performing desktop activities, handling paperwork.
    • Frequent bending at waist/knees to and from seated position.
    • Frequent squat/kneeling, walking, sitting, retrieving materials from lower areas.
    • Occasional lift/carrying typically less than 20 lbs., can be up to 50 lbs., normal office supplies, equipment, higher weights due to occasional emergency product deliveries to customers.
    • Constant use of sight, hearing and speech abilities in performance of essential job functions required.
    • Frequent contact with moving equipment.


    • Able to evaluate facts and figures.
    • Able to organize/prioritize and possess self-motivation to meet daily demands, fast pace, heavy volume.
    • Able to pay close attention to detail and deal with a variety of issues with constant interruptions.
    • Able to work with all levels of associates and customers in a professional manner
    • Requires effective memory recall regarding products and customers.
    • Ability to handle difficult situations and problem solve.
    • Work stresses include meeting work schedules and constant interacting with drivers, warehouse team members, customer service, corporate staff, account managers and customers
    • Effective time management to meet work schedule and high service standards.
    • Multi-tasking skills with frequent interruptions.

    Work Conditions

    • Busy office environment, climate controlled.
    • Daily interaction with associates in all departments.
    • Normal driving hazards in all types of weather to and from customer locations
    • Able to handle switch in day/night schedules as required


    *Constantly over 80% time, Frequently 20-80% time, and Occasionally under 20% of time.


    Equal Employment Opportunity Employer M/F/Vets/Disabled


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