Food Services of America, Inc.

  • Customer Service Representative

    Job ID
    2018-5674
    Job Location
    US-CA-Tracy
    Working Hours
    40 hours per week
  • Overview

     

    SSAh 2011

     

    We are currently looking for a Customer Service Representative to join our expanding team in Tracy, CA.  As a fast-growing foodservice distributor, Systems Services of America treats our customers as the boss and our Associates as our most important resource.  Our growth provides Associates opportunities to drive their career.  Apply Now at ssafood.com and Join Our Team!

     

     

     

    Responsibilities

    On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include: 

    • Providing the highest level of customer service.
    • Efficiently resolving customer issues.
    • Accurately and efficiently entering, tracking and taking action on electronic customer orders.
    • Leveraging systems and tools to process customer orders over the phone, provide customer and company reports, document necessary information, initiate credits, and communicate effectively.
    • Clearly and concisely communicating across internal departments and with customers.
    • Balancing customer needs and company needs effectively.
    • Supporting the manufacturer recall process with customers and SSA.
    • Demonstrating thorough knowledge of SSA products, packaging, and customer order guides.
    • Other duties as assigned 

    Qualifications

    • High school diploma or equivalent required
    • One-year customer service experience preferred
    • Ability to read, write, and communicate in English as it relates to the job
    • Ability to work a flexible schedule
    • Computer experience including MS Office Suite and 10-key
    • Distribution center or food service experience preferred
    • Strong attention to detail, critical thinking, and basic mathematic skills
    • Ability to handle multiple tasks and meet deadlines in a fast-paced environment
    • Ability to pass a background check and pre-employment drug screen

    Equal Employment Opportunity Employer M/F/Vets/Disabled.

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